bank screw up

I stopped to get a drink to bring to work this morning and had to use my debit card. No big deal, I do it all the time, we have unlimited transactions. And the message comes back, card not set up. Huuuuhh? I ask the lady to try again, maybe I picked the wrong account. It happens again. I use another card and leave.

I, then call the bank to see wtf, as I just used that card last night and I KNOW there's money in the account. They ask if I got my new chip card in the mail. I say no. He then tells me, oh yes it looks like it was returned to us. So, then I ask. OK, so you just told me that the bank sent me out a new card, it was returned and my old card was still cancelled....? Um, excuse me?!

We check my address on file and it's the old address - from a year ago! However, get this...Chris and I have a joint account, our monthly bank statements come to our current address, why did my new card go to an old address? Well apparently even though our account is joint, and we updated the address "under his card", we still had to do it under mine as well. Stupid.

He asked me then if he could help me locate my nearest branch and could I possibly go in and get a new card. I said, I know where a branch is, thank you very much and I guess I have to go in and get a new card, as mine doesn't work and I can't just wait for up to 2 weeks for a new debit card to come in. Hmmm... I was polite to him, but seriously, there are some things you don't learn off a computer.